My Newsletter Builder Help Center

Email Marketing Help Center

Top 10 Frequently Asked Questions

Top 10 Most Frequently Asked Questions

• How do I create a new email message?
• How do I import my subscribers/opt-in email list?
• How do I add a Sign-up Form to my blog/profile/web page?
• How do I edit an existing newsletter?
• How do I copy an existing newsletter?
• How do I resend a Sent newsletter?
• How do I add Photos and Images to my newsletter?
• How do I add Music and Video to my email newsletter?
• How do I change the newsletter footer Contact Info?
• What is the difference between Hard and Soft bounces?
• How do I export my subscribers from other programs like Outlook, Hotmail, Gmail, Constant Contact, etc.?
• Frequently Asked Questions (FAQ) – more answers to Frequently Asked Questions
• Free Trial FAQ – answers to Prospective and New User Questions

Our email marketing software uses the term newsletter to mean an email message you create using our email template system. These email messages can be email newsletters or marketing emails with email-compatible HTML and images, one-click streaming audio and video email marketing or email newsletters, and other exciting email content.

Free Quick Start Guide

Getting Started with Email Marketing and Email Newsletter Marketing

A Step-by-Step Quick Start Guide to Getting Started with Email Marketing and Email Newsletter Marketing using MyNewsletterBuilder.

Free Getting Started Webinar

Our Getting Started Email Marketing Webinar is a great way to get a quick start with your email marketing. Webinars are watch-and-learn seminars you can attend from the comfort of your own computer, followed by a short question-and-answer session with an expert MyNewsletterBuilder instructor. Sign up for your Free Email Marketing and e-Newsletter Webinar today...

• Free Webinar – Getting Started Email Marketing Webinar
• Free Webinar – Music Email Marketing Webinar with JukeboxAlive
• Free Webinar – Email Marketing Webinar for Shaklee Distributors and Team Leaders

On-Page Help

The best place to look for help is on the page that raised your eyebrows. When available, click the on-page Help Icon for more feature-specific information. The on-page Help Icon looks like this: .

On-Page Help List

• My Account
• Help Pop-up for Home
• Help Pop-up for Account Summary
• Help Pop-up for Account Settings
  • Help Pop-up for Member Profile
  • Help Pop-up for Content Editor
  • Help Pop-up for Footer Options
  • Help Pop-up for Tracking and Analytics
  • Help Pop-up for Integrated Network
  • Help Pop-up for Subscriber Information
  • Help Pop-up for Subscription Preferences
• My Newsletters > Create Newsletter
• Help Pop-up for Newsletter Template Selection
• Help Pop-up for Newsletter Name
• Help Pop-up for Newsletter Email Sending Options
• Help Pop-up for Newsletter Content Options
• Help Pop-up for Newsletter Editor
  • Help Pop-up for Newsletter Images
  • Help Pop-up for Animated GIFs
  • Help Pop-up for Colors
  • Help Pop-up for My Library
  • Help Pop-up for Processing Errors
  • Help Pop-up for Preview Newsletter
  • Help Pop-up for Newsletter Advanced Editor
  • Help Pop-up for Paste in Mozilla Firefox
• Help Pop-up for Newsletter Review
• My Newsletters > View Newsletters
• Help Pop-up for Newsletter Scheduler
  • Help Pop-up for Newsletter Status
• Help Pop-up for Preview Newsletter
• Help Pop-up for Publish Newsletter
  • Help Pop-up for Publish Newsletter Groups
• My Subscribers
• Help Pop-up for Subscriber Categories
• Help Pop-up for Add Subscribers
  • Help Pop-up for Upload CSV File
• Help Pop-up for Update Subscribers
• Help Pop-up for Remove Subscribers
• Help Pop-up for List Cleaner
• Help Pop-up for Manage Bounces
• My Reports
• Help Pop-up for Sent Newsletter Reports
• Help Pop-up for Sent Newsletter Detailed Reports
• More Features
• Help Pop-up for Publish-to-Web
• Help Pop-up for Contact Data
• Help Pop-up for Library
• Help Pop-up for Auto-Responders
• Help Pop-up for Auto-Responder Editor
• Help Pop-up for Auto-Series
• Help Pop-up for Auto-Series Editor
• Help Pop-up for Surveys
• Help Pop-up for View Survey
• Help Pop-up for Edit Survey

Help Center Pages

Once you become familiar with our features, you will be able to Create + Send + Track + Manage professional email newsletters, email marketing campaigns and email subscriber lists in minutes. When you have questions, you can click the Help Icon for help related to the page you are currently viewing or browse the pages below.

• My Account – Manage your personal account information, select payment options, and change your email settings.
  • Quick Start with My Account
    • How do I update or review my email marketing software preferences?
    • FAQ List for Start, Login, Username, Account, Settings
  1. Home – The first page you see when you login to MyNewsletterBuilder.com.
     • Alert Messages – Special messages regarding your account and important upgrades.
     • My Quick Links – Links to commonly accessed or recommended features.
     • About Our Features – Description of the features found under each tab of the web-based email marketing software.
  2. Account Summary – Review your email marketing services.
  3. Upgrade – Select your upgrade level and pricing.
  4. Billing – Please follow on-page directions.
  5. Renewal – Please follow on-page directions.
  6. Password – Please follow on-page directions.
  7. Account Settings – Access the full power of email marketing with these settings.
     • Member Profile – Update contact information for CAN-SPAM compliance.
     • Content Editor – Default selections for creating email newsletters including Content Editor Mode, Auto-Save, Editor Warnings, and Content Sharing.
     • Tracking and Analytics – Default selections for tracking email newsletters with Link Tracking Reports and Google Analytics Tracking.
     • Footer Options – Choose footer language, add tagging for social networking sites like Facebook, Twitter, and StumbleUpon, and select a default pre-made or custom footer for your newsletters.
     • Integrated Network – Options for communicating between JBA Network sites and your email newsletter and email marketing account.
     • Subscriber Information – Choose email lists (Subscriber Categories) and contact information fields (Subscriber Data) options when someone subscribes.
     • Subscription Preferences – Choose what happens after someone Subscribes, Unsubscribes, or Confirms their email address.
  8. Mission Control – Enterprise Solutions for large organization email marketing.
• My Newsletters – Our templates take you Step-by-Step through the email newsletter (email marketing) creation process. Create, Edit, Preview, Schedule, Send, Publish-to-Web, Delete or Archive your newsletters at any time.
  • Quick Start with My Newsletters
    • How do I start editing my email marketing?
    • How many newsletter drafts can I have?
    • FAQ List for Create Email Marketing, Templates, Rich Text Editor
    • How do I send my email message?
    • FAQ List for Send Email Marketing, Delivery/Deliverability, Autoresponder Options
  • My Quick Links – Links to commonly accessed or recommended features.
  1. View Newsletters
     • Filters for View Newsletters
       • All Newsletters
       • Sent Newsletters
       • Draft Newsletters
       • Scheduled Newsletters
       • Archived Newsletters
     • Actions for View Newsletters
       • Send – Use this action to Schedule and Send your newsletters.
       • Icon Key for My Newsletters
       • Info
       • Copy
       • Preview
       • Delete
       • Publish
       • Unpublish
       • Archive/Unarchive
       • Convert to Raw HTML
       • Welcome
     • Status for View Newsletters
  2. Create Newsletter
     • Select Template
     • Select Template Border Style
     • Name
     • Email Sending Options
     • Content Options
     • Editor
     • Preview
     • Review
  3. Auto-Series
  4. Instant Import
  5. Surveys
• My Subscribers – Add and Manage your Subscriber Email Lists.
  • Quick Start with My Subscribers
    • How do I add an email newsletter subscriber?
    • How do I export my email list from other software?
    • How do I import my opt-in email list?
    • How do I grow my opt-in email lists?
    • What is a CSV file?
    • How do I upload a CSV file to Add, Update or Clean Subscribers?
    • FAQ List for Add Email Addresses, Email Lists, Subscribers
  1. Categories
  2. Search Subscribers
  3. Add Subscribers
  4. Remove Subscribers
  5. Update Subscribers
  6. Manage Bounces
  7. List Cleaner
• My Reports – Track Surveys and Newsletters. View statistics and Create Segmented Subscriber Lists.
  • Quick Start with My Reports
    • How do I track my email marketing?
    • What is the email campaign's Email Open Rate?
    • What is email campaign Link & Click Tracking?
    • How do I create email lists based on reports?
    • Which email marketing reports are available?
    • How do I customize email tracking reports?
    • How can I see which email programs my subscribers use?
    • FAQ List for Track Email Marketing, Reports, Analytics, Statistics
  1. Email Campaign Reports
     • Sent Newsletter Reports
     • Sent Newsletter Detailed Report
  2. Auto-Series Reports
  3. Survey Reports
  4. Manage Bounces
• More Features – More Tools for your email marketing and email newsletters.
  • Quick Start with More Features
    • How do I create reusable content?
    • How do I customize my email list signup process?
    • How do I customize my automated emails?
    • How do I customize my email lists using surveys?
    • FAQ List for More Features, Personalization, Library, Auto-Responders, Auto-Series, Instant Import, Surveys
  1. Personalization – Customize Subscriber Pages, Email Notifications, Links and Signup Forms for your website.
     • Signup Builder – Create customized Secure-Subscribe forms and links for website and profile pages.
     • Publish-to-Web Profile – Create your Publish-to-Web eNewsStandOnline Profile to build your opt-in email lists, search marketing and online marketing traffic.
     • Custom Branding – Select custom colors and account logo for tools used by your subscribers.
     • Subscription System – Customize your hosted subscription forms.
     • Confirmation Emails – Customize subscriber confirmation emails.
     • Forward to a Friend – Customize your forward to a friend page.
     • Custom Contact – Add contact photo or custom HTML to your newsletter templates.
  2. Library – Save and edit reusable newsletter content.
  3. Auto-Responders – Create an automatic single email Auto-Responders for your website.
  4. Auto-Series – Create one or more Auto-Series using saved newsletters.
  5. Instant Import – Pull shared newsletters into your account to edit and send.
  6. Surveys – Create a trackable Survey and add it to your newsletter, or post it online.
  7. Help with Animated GIFs – Resources for animated newsletter content.
• Help Center – You are currently viewing the MyNewsletterBuilder Help Center.

We provide live support by email, phone and the Live Support button above.

Learning Resources

• Free Webinars – Quick Start, Email Marketing, e-Newsletters, Email Lists and More
• Free Quick Start Guide – Getting Started with Email Marketing and Email Newsletter Marketing using MyNewsletterBuilder
• Frequently Asked Questions (FAQ) – Answers to Frequently Asked Questions
• Free Trial FAQ – Answers to Prospective and New User Questions
• Top 10 FAQ – Answers to the Top 10 Most Frequently Asked Questions

Navigation at a Glance

Contact Live Support

MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:

• Chat – Click the LiveSupport button, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
  • We provide personal help through a Live Chat window on your computer screen.
  • Our LiveSupport button is located in the top right corner of each web page.
  • If the Live Chat system is busy or unavailable, your message will be sent by email.
• Phone – Call us at 828.232.0016, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
• Email – Send email to support@jbanetwork.com
• Web Form – Contact support using our Web-based Email Form

We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.

Please include your name, username and contact information when you contact Live Support.

If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.

Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.