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• Help with My Newsletters
• Help with My Subscribers
• Help with My Reports
• Help with More Features
• Help with Help

Help with My Reports

Quick Start with My Reports

How do I track my email marketing?

1. Tracking your email marketing and e-newsletters is automatic with MyNewsletterBuilder, including email open rates and email link click-through tracking.
   • You can turn off tracking for specific email newsletters if desired.
   • Just click the Create Newsletter button, build your email marketing or email newsletter message, Save your message and then click the Send button under My Newsletters.
   • After your newsletter has been sent, you'll receive an email notice.
2. To access tracking information, click the My Reports link in the menu. You'll be able to access open and click-tracking data for your most recent Sent Newsletters and see tracking in real time.
   • Over the next few hours, you can click the Refresh link or your web browser's Refresh or Reload button to update the Report in real time.
   • Over the next few days, you can return to this web page to see changes.
3. Click on a Newsletter Name to view a Detailed Report for a Sent Newsletter.
4. You can click on a number in the List or Detailed Report view to access a report with subscribers related to the number you clicked.

What is the email campaign's Email Open Rate?

• The Unique Opens under Sent Newsletter Detailed Report tracks the number of recipients who goes to their email inbox, clicks on your email newsletter, and views the newsletter with images. Each email address is only counted once.
• The Total Opens under Sent Newsletter Detailed Report tracks the number of times someone goes to their email inbox, clicks on your email newsletter, and views the newsletter with images. A single email address may be counted multiple times.
• The Opened Report lists Unique Opens on the left as email addresses (with either First Name / Last Name or First Opened / Last Opened shown).
• The Opened Report lists Total Opens on the right as # Opened.
• If the recipient reopens a recently reviewed email newsletter, the image recently used to tell if the HTML newsletter was displayed may still be "cached" on the recipient's computer, causing the open to not be tracked. This actually helps keep the Total Opens from getting artificially over-inflated in your email campaign statistics for email recipient who use programs that preview and separately display emails.
• Some computer-based email programs can be set up to download images for html newsletters automatically. This can inflate statistics by a very small amount (less than one percent).
• Some web-based email programs can open html emails without automatically downloading images. Recipients are able to click on links in these opened emails. These clicks from "unopened" emails are tracked and will appear in your email campaign statistics as a single Open, using the click-through statistic date and time. This method of tracking opens is only active if Link Tracking is not disabled for the newsletter.
• The number of Opens is not increased if someone clicks multiple links (only if the email is reopened).
• Note: If a recipient forwards your email newsletter without using the Forward to a Friend feature, opens for the forward email may be counted for the initial recipient. Having a convenient Forward to a Friend link in the Content Header for your email can encourage recipients to use the Forward to a Friend feature for enhanced tracking of the social networking aspect of your email marketing campaigns.

What is email campaign Link & Click Tracking?

• Link Reports provide a review of your email marketing results by link, accessed by click on the number of Clicks in the Email Campaign Report Summary.
• Click Reports provide email list subscribers, accessed by clicking on the number of tracked Clicks for each link in Link Reports.
• If one person clicks a link multiple times, this is not reflected in the Email Campaign Report or Link Report, but you can see multiple click-through statistics for the individual subscriber in the Click Report.
• Header and Footer links (Subscribe, Unsubscribe, Preferences, etc.) are not tracked in the Link and Click Reports to avoid artificially inflating your email campaign click-through statistics.

How do I create email lists based on reports?

• You can create Segmented Email Lists from My Reports by clicking the numerical data to view the detailed list of subscribers and clicking the Copy Report button to add the subscribers to a new Subscriber Category.
• It's best to wait a few days after Sending before creating Segmented Lists based on Open Rate and Click-through tracking statistics, since these tend to change as subscribers periodically check their email mailboxes.

Which email marketing reports are available?

• Email Campaign Reports – You can generate the reports below for Sent Newsletters by clicking on links in the current report.
  • Sent Newsletter Reports – the default list view with a graph comparing percentage of Opens and Clicks for the most recent Sent Newsletters.
  • Sent Newsletter Detailed Report – for each Sent Newsletter providing a summary of the newsletter and additional detailed statistics.
  • Recipient Report – for each Sent Newsletter showing email addresses that were used when this Newsletter was Sent. The Recipients are the Subscribers in the selected Subscriber Categories at the time this Newsletter was Sent. Subscribers Categories shown are the email contact lists used with this Sent Newsletter.
  • Bounce Report – for each Sent Newsletter showing email addresses that were emailed and generated a bounce message from recipient email servers.
  • Opened Report – for each Sent Newsletter showing email addresses that opened the email message with View Images enabled.
  • Link Report – for each Sent Newsletter showing each Link URL and Link Text or Link Image.
  • Click Report – for each Sent Newsletter showing email addresses for each Link, available through the Link Report.
  • Subscribed Report – for each Sent Newsletter showing email addresses of subscribers who used the Subscribe link in either the email and web page versions.
  • Unsubscribed Report – for each Sent Newsletter showing email addresses of subscribers who used the Unsubscribe link in either the email and web page versions.

How do I customize email tracking reports?

• Most of our email campaign reports have features for exporting email lists base on your email marketing statistics.
• We also support automatic integration with Google Analytics Tracking, which allows you to create custom reports with Click-Through and Conversion Tracking for your website(s). Click here for more information about My Account > Settings > Tracking and Analytics

How can I see which email programs my subscribers use?

• We are planning on providing this information for individual accounts in the future.
• You can check overall trends for email marketing and email newsletters sent through MyNewsletterBuilder.com here:
  • http://www.mynewsletterbuilder.com/email_clients.php

FAQ List for Track Email Marketing, Reports, Analytics, Statistics

Quick Start Guide answers these related questions:

• How do I track my email marketing & eNewsletters?

Top 10 FAQ answers these related questions:

• What is the difference between Hard and Soft bounces?
  • Do hard bounces automatically get removed?

More FAQ answers these related questions:

• None.

Free Email Marketing Trial FAQ answers these related questions:

• Will I have access to Tracking Reports and List Segmentation?

Pop-up List for Track Email Marketing, Reports, Analytics, Statistics

• Help Pop-up for Sent Newsletter Reports
• Help Pop-up for Sent Newsletter Detailed Reports

Help with My Reports

Email Campaign Reports

Sent Newsletter Reports

All statistics are updated in real time. Just refresh or reload the report web page.

• View – Click the number of Sent Newsletters to load in a list view. Also updates the graph of Unique Opens and Unique Clicks as a percent of Delivered (total Recipients excluding Bounces).
• Refresh – Click to Reload the current view. Also updates the graph of Unique Opens and Unique Clicks as a percent of Delivered (total Recipients excluding Bounces).
• Newsletter Name – The Name of the Sent Newsletter as it appears in the MyNewsletterBuilder program. This is for your reference.
  • Click the Newsletter Name to view a more detailed report about this Sent Newsletter only.
• Sent On – Date this Newsletter was Sent to subscribers.
• Preview – Click on the Preview Icon to open a preview of this Sent Newsletter in a new window.
• Subscribers – Email addresses to which this Newsletter was emailed (including bounced email addresses).
  • Click on the number of Subscribers who received this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
• Bounces – Email addresses sent to that resulted a bounce message from recipient email servers.
  • If there are bounced messages, you can click on the number to view a full report on email addresses that are temporarily undeliverable (Soft Bounce) or permanently invalid (Hard Bounce).
    • Soft Bounce – Email address has a delivery issue that may be temporary, such as a “Mail Box Full” message.
    • Hard Bounce – Email address has a permanent problem that prevents delivery, such as an “Invalid Address” error.
• Opens – We can verify that these recipients opened the message and viewed images (including the image we use for tracking).
  • Click on the number of Subscribers who opened this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
• Clicks – We can verify that these recipients clicked a link in the email (including the URL redirect which we use for tracking).
  • Click to view Clicked Link Report with detailed click-through statistics for each tracked link. From the Clicked Link Report, you can view subscribers who clicked each tracked link.
• Subscribed – The number of people who used the Subscribe link in this Sent Newsletter (email and web page versions).
  • Click on the number to view subscribers added using the Secure-Subscribe link in this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
• Unsubscribed – The number of people who used the Unsubscribe link in this Sent Newsletter (email and web page versions).
  • Click on the number to view subscribers removed using the Unsubscribe link in this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.

Sent Newsletter Detailed Report

• View – Click the number of Sent Newsletters to load in a list view (instead of the current Detailed Report view). Also loads a comparison graph of Unique Opens and Unique Clicks as a percent of Delivered (total Recipients excluding Bounces) for the selected number of Sent Newsletters.
• Refresh – Click to Reload the current view.
• Preview – Click on the Preview Icon to open a preview of this Sent Newsletter in a new window.
• Summary – General overview of this Sent Newsletter.
  • Newsletter Name – The Name of the Sent Newsletter as it appears in the MyNewsletterBuilder program. This is for your reference.
  • Newsletter Id – The unique, sequential number assigned to this Newsletter the moment it was Created. Used for distinguishing newsletters if you have identically named newsletters.
  • Send Id – The unique, sequential number assigned to this Newsletter the moment it was Sent. Used for distinguishing reports statistics if you have identically named newsletters.
  • Subject Line – The 'Subject' visible in recipients' email program mailbox and in the opened email Newsletter.
  • Sender – The 'From' email address visible in recipients' email program and in the opened email Newsletter.
  • Recipients – Email addresses that were used when this Newsletter was Sent. The Recipients are the Subscribers in the selected Subscriber Categories at the time this Newsletter was Sent. Subscribers Categories shown are the email contact lists used with this Sent Newsletter.
  • Sent On – Date and time this Newsletter was finished being Sent to subscribers.
  • First Open – Date and time this Newsletter was first opened with View Images enabled. We track download requests for a 1 pixel transparent image using a unique URL for each newsletter and recipient.
  • Last Open – Date and time this Newsletter was last opened with View Images enabled. We track download requests for a 1 pixel transparent image using a unique URL for each newsletter and recipient.

• Details – Tracking details for this Newsletter Send.
  • Unique – Each recipient is only counted once, even if we receive data for a recipient multiple times.
  • Percent – Unique as a percentage of the total number.
    • Delivered and Bounced Percent based on Unique number per total number of Recipients.
    • Other Percentages based on Unique number per total number of Delivered messages.
  • Total – A recipient is counted once every time we record data. For example, the same recipient may be counted more than once if the recipient opens the email message or clicks on links in the message more than once.
  • Delivered – Email addresses that were emailed but did not generate a bounce message from recipient email servers.
    • Click on the number Delivered to see a detailed report of Recipients with email addresses that you can export or copy to a new subscriber categories for list segmentation. (Currently, this report includes email addresses that may have bounced.)
  • Bounced – Email addresses that were emailed and generated a bounce message from recipient email servers.
    • If there are bounced messages, you can click on the number to view a full report on email addresses that are temporarily undeliverable (Soft Bounce) or permanently invalid (Hard Bounce).
      • Soft Bounce – Email address has a delivery issue that may be temporary, such as a “Mail Box Full” message.
      • Hard Bounce – Email address has a permanent problem that prevents delivery, such as an “Invalid Address” error.
  • Opens – These recipients opened the message and viewed images (including the 1 pixel transparent image we use for tracking).
    • Click on the number of Subscribers who opened this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
  • Clicks – These recipients clicked a link in the email (with Link Tracking Enabled, using a URL redirect to the Link address).
    • Click on the number to view Clicked Link Report with detailed click-through statistics for each tracked link. From the Clicked Link Report, you can view subscribers who clicked each tracked link.
  • Subscribed – The number of subscribers who used the Subscribe link in this Sent Newsletter (both email and web page versions).
    • Click on the number to view subscribers added using the Secure-Subscribe link in this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
  • Unsubscribed – The number of subscribers who used the Unsubscribe link in this Sent Newsletter (both email and web page versions).
    • Click on the number to view subscribers removed using the Unsubscribe link in this email to see a detailed report with email addresses that you can export or copy to a new subscriber categories for list segmentation.

Auto-Series

Reports the results of automated campaigns using More Features > Auto-Series.

• Help with Auto-Series

Surveys

Reports the results of surveys created under More Features > Surveys.

• Help with Surveys

Manage Bounces

A quick link to My Subscribers > Manage Bounces.

• Help with Manage Bounces

Help with Common Features

On-Page Help

The best place to look for help is on the page that raised your eyebrows. When available, click the on-page Help Icon for more feature-specific information. The on-page Help Icon looks like this: .

On-Page Help List

• My Account

Template:My Account Pop-up List

• My Newsletters > Create Newsletter
• Help Pop-up for Newsletter Template Selection
• Help Pop-up for Newsletter Name
• Help Pop-up for Newsletter Email Sending Options
• Help Pop-up for Newsletter Content Options
• Help Pop-up for Newsletter Editor
  • Help Pop-up for Newsletter Images
  • Help Pop-up for Animated GIFs
  • Help Pop-up for Colors
  • Help Pop-up for My Library
  • Help Pop-up for Processing Errors
  • Help Pop-up for Preview Newsletter
  • Help Pop-up for Newsletter Advanced Editor
  • Help Pop-up for Paste in Mozilla Firefox
• Help Pop-up for Newsletter Review
• My Newsletters > View Newsletters
• Help Pop-up for Newsletter Scheduler
  • Help Pop-up for Newsletter Status
• Help Pop-up for Preview Newsletter
• Help Pop-up for Publish Newsletter
  • Help Pop-up for Publish Newsletter Groups
• My Subscribers
• Help Pop-up for Subscriber Categories
• Help Pop-up for Add Subscribers
  • Help Pop-up for Upload CSV File
• Help Pop-up for Update Subscribers
• Help Pop-up for Remove Subscribers
• Help Pop-up for List Cleaner
• Help Pop-up for Manage Bounces
• My Reports
• Help Pop-up for Sent Newsletter Reports
• Help Pop-up for Sent Newsletter Detailed Reports
• More Features

Template:More Features Pop-up List

Footer

The blue footer bar at the bottom of each page includes the following links:

• Contact Us – Our web-based contact form
• Terms of Use – Legally binding terms for using this MyNewsletterBuilder account
• Privacy – Our privacy policy
• Legal – What lawyers like to read
• About – MyNewsletterBuilder and other JBA Network online marketing solutions
• FAQ – Answers to Frequently Asked Questions

There is a separate FAQ for website visitors that can be accessed here: Free Trial FAQ

Help Center Sections

• My Account – Manage your personal account information, select payment options, and change your email settings.
  • Quick Start with My Account
    • How do I update or review my email marketing software preferences?
    • FAQ List for Start, Login, Username, Account, Settings
  1. Home – The first page you see when you login to MyNewsletterBuilder.com.
     • Alert Messages – Special messages regarding your account and important upgrades.
     • My Quick Links – Links to commonly accessed or recommended features.
     • About Our Features – Description of the features found under each tab of the web-based email marketing software.
  2. Account Summary – Review your email marketing services.
  3. Upgrade – Select your upgrade level and pricing.
  4. Billing – Please follow on-page directions.
  5. Renewal – Please follow on-page directions.
  6. Password – Please follow on-page directions.
  7. Account Settings – Access the full power of email marketing with these settings.
     • Member Profile – Update contact information for CAN-SPAM compliance.
     • Content Editor – Default selections for creating email newsletters including Content Editor Mode, Auto-Save, Editor Warnings, and Content Sharing.
     • Tracking and Analytics – Default selections for tracking email newsletters with Link Tracking Reports and Google Analytics Tracking.
     • Footer Options – Choose footer language, add tagging for social networking sites like Facebook, Twitter, and StumbleUpon, and select a default pre-made or custom footer for your newsletters.
     • Integrated Network – Options for communicating between JBA Network sites and your email newsletter and email marketing account.
     • Subscriber Information – Choose email lists (Subscriber Categories) and contact information fields (Subscriber Data) options when someone subscribes.
     • Subscription Preferences – Choose what happens after someone Subscribes, Unsubscribes, or Confirms their email address.
  8. Mission Control – Enterprise Solutions for large organization email marketing.
• My Newsletters – Our templates take you Step-by-Step through the email newsletter (email marketing) creation process. Create, Edit, Preview, Schedule, Send, Publish-to-Web, Delete or Archive your newsletters at any time.
  • Quick Start with My Newsletters
    • How do I start editing my email marketing?
    • How many newsletter drafts can I have?
    • FAQ List for Create Email Marketing, Templates, Rich Text Editor
    • How do I send my email message?
    • FAQ List for Send Email Marketing, Delivery/Deliverability, Autoresponder Options
  • My Quick Links – Links to commonly accessed or recommended features.
  1. View Newsletters
     • Filters for View Newsletters
       • All Newsletters
       • Sent Newsletters
       • Draft Newsletters
       • Scheduled Newsletters
       • Archived Newsletters
     • Actions for View Newsletters
       • Send – Use this action to Schedule and Send your newsletters.
       • Icon Key for My Newsletters
       • Info
       • Copy
       • Preview
       • Delete
       • Publish
       • Unpublish
       • Archive/Unarchive
       • Convert to Raw HTML
       • Welcome
     • Status for View Newsletters
  2. Create Newsletter
     • Select Template
     • Select Template Border Style
     • Name
     • Email Sending Options
     • Content Options
     • Editor
     • Preview
     • Review
  3. Auto-Series
  4. Instant Import
  5. Surveys
• My Subscribers – Add and Manage your Subscriber Email Lists.
  • Quick Start with My Subscribers
    • How do I add an email newsletter subscriber?
    • How do I export my email list from other software?
    • How do I import my opt-in email list?
    • How do I grow my opt-in email lists?
    • What is a CSV file?
    • How do I upload a CSV file to Add, Update or Clean Subscribers?
    • FAQ List for Add Email Addresses, Email Lists, Subscribers
  1. Categories
  2. Search Subscribers
  3. Add Subscribers
  4. Remove Subscribers
  5. Update Subscribers
  6. Manage Bounces
  7. List Cleaner
• My Reports – Track Surveys and Newsletters. View statistics and Create Segmented Subscriber Lists.
  • Quick Start with My Reports
    • How do I track my email marketing?
    • What is the email campaign's Email Open Rate?
    • What is email campaign Link & Click Tracking?
    • How do I create email lists based on reports?
    • Which email marketing reports are available?
    • How do I customize email tracking reports?
    • How can I see which email programs my subscribers use?
    • FAQ List for Track Email Marketing, Reports, Analytics, Statistics
  1. Email Campaign Reports
     • Sent Newsletter Reports
     • Sent Newsletter Detailed Report
  2. Auto-Series Reports
  3. Survey Reports
  4. Manage Bounces
• More Features – More Tools for your email marketing and email newsletters.
  • Quick Start with More Features
    • How do I create reusable content?
    • How do I customize my email list signup process?
    • How do I customize my automated emails?
    • How do I customize my email lists using surveys?
    • FAQ List for More Features, Personalization, Library, Auto-Responders, Auto-Series, Instant Import, Surveys
  1. Personalization – Customize Subscriber Pages, Email Notifications, Links and Signup Forms for your website.
     • Signup Builder – Create customized Secure-Subscribe forms and links for website and profile pages.
     • Publish-to-Web Profile – Create your Publish-to-Web eNewsStandOnline Profile to build your opt-in email lists, search marketing and online marketing traffic.
     • Custom Branding – Select custom colors and account logo for tools used by your subscribers.
     • Subscription System – Customize your hosted subscription forms.
     • Confirmation Emails – Customize subscriber confirmation emails.
     • Forward to a Friend – Customize your forward to a friend page.
     • Custom Contact – Add contact photo or custom HTML to your newsletter templates.
  2. Library – Save and edit reusable newsletter content.
  3. Auto-Responders – Create an automatic single email Auto-Responders for your website.
  4. Auto-Series – Create one or more Auto-Series using saved newsletters.
  5. Instant Import – Pull shared newsletters into your account to edit and send.
  6. Surveys – Create a trackable Survey and add it to your newsletter, or post it online.
  7. Help with Animated GIFs – Resources for animated newsletter content.
• Help Center – You are currently viewing the MyNewsletterBuilder Help Center.

Contact Live Support

MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:

• Chat – Click the LiveSupport button, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
  • We provide personal help through a Live Chat window on your computer screen.
  • Our LiveSupport button is located in the top right corner of each web page.
  • If the Live Chat system is busy or unavailable, your message will be sent by email.
• Phone – Call us at 1-877-FLY-JBA8/1-(877)-359-5228, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
• Email – Send email to support@jbanetwork.com
• Web Form – Contact support using our Web-based Email Form

We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.

Please include your name, username and contact information when you contact Live Support.

If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.

Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.