• Quick Start Guide
• Webinars
• Affiliate Partner Program

• Top 10 FAQ
• More FAQ
• Free Trial FAQ
• Affiliate Partner FAQ
• Live Support FAQ

• Help Center
• Help with My Account
• Help with My Newsletters
• Help with My Subscribers
• Help with My Reports
• Help with More Features
• Help with Help

Help with My Newsletters

Quick Start with My Newsletters

How do I start editing my email marketing?

• To create and edit a new email marketing message or e-newsletter, click Create Newsletter under My Quick Links or My Newsletters.
• To edit an existing message, click the name of the newsletter listed under My Newsletters in the Newsletter Name column.

How many newsletter drafts can I have?

• You can have as many Newsletter Drafts as you need, but only one Content Editor window open for editing at any one time.
• If you open newsletter drafts in different windows for editing, the web browser can get confused about which document is being edited. This can cause the content from one newsletter to get added to the other newsletter, overwriting other newsletter content.
• The easiest way to avoid this problem is to only have one main in MyNewsletterBuilder Acount window open at any given time.
• You can view as many Newsletter Drafts as you wish in Newsletter Preview windows without causing any issues with your email content. Just use the Preview icon under My Newsletters to open each preview.
• In addition, you may have as many MyNewsletterBuilder informational windows open as you need, including this Help Center window and the Need Help? on-page pop-up help windows.

FAQ List for Create Email Marketing, Templates, Rich Text Editor

Quick Start Guide answers these related questions:

• How do I create my email marketing & eNewsletters?

Top 10 FAQ answers these related questions:

• How do I create a new email message or email newsletter?
• How do I edit an existing newsletter?
  • How do I copy an existing newsletter?
• How do I add Photos and Images to my newsletter?
  • What types of images can I use with your service?
  • Trouble-shooting Tips for Photos/Images in email marketing?
• How do I add Music and Video to my email newsletter?
  • Trouble-shooting Tips for Audio/Video in email marketing?
  • Adding Audio/Video Pop-up Players to Emails

More FAQ answers these related questions:

• Why can't I preview my content?
• How can I make my content stand out?
• Why does pasting content appear to break the formatting?
• How do I upload Audio/Video files?
• How do I access my Audio/Video files?
• How do I add Tokens to my email marketing enewsletters?
• How do I add Subscriber data / Library content to enewsletters?
• Why doesn't my content show up?
• What is the difference between a link title, text and URL?
• Why do my links point to your website?
• How do I change the color of my links?

Free Email Marketing Trial FAQ answers these related questions:

• Can I personalize and Mail Merge contact information in my email marketing and e-Newsletters?
• Can I add my own articles and edit my newsletters online?
• Can I add images and streaming Audio + Video + Flash + Multimedia + Events to my emails?
• What types of email marketing and email newsletter templates are available?
• How do I add images and streaming Audio + Video + Flash + Multimedia + Events to my emails?

Pop-up List for Create Email Marketing, Templates, Rich Text Editor

• Help Pop-up for Newsletter Template Selection
• Help Pop-up for Newsletter Name
• Help Pop-up for Newsletter Email Sending Options
• Help Pop-up for Newsletter Content Options
• Help Pop-up for Newsletter Editor
  • Help Pop-up for Newsletter Images
  • Help Pop-up for Animated GIFs
  • Help Pop-up for Colors
  • Help Pop-up for My Library
  • Help Pop-up for Processing Errors
  • Help Pop-up for Preview Newsletter
  • Help Pop-up for Newsletter Advanced Editor
  • Help Pop-up for Paste in Mozilla Firefox
• Help Pop-up for Newsletter Review

How do I send my email message?

• To send an email marketing message or email newsletter to your email list, click the Send button in the Sent column under View Newsletters.
• Create your opt-in Email List under My Subscribers > Add Subscribers before you Send.
• Always check the Preview and send yourself a Preview Email before sending out email newsletters and email marketing.
• So that each email message has its own tracking, the same newsletter cannot be Sent twice without making a new copy. If you want to Send an email again, click the Copy icon. Make any edits you wish to make to the copied newsletter and Preview before sending. Many users save time by copying and editing existing newsletters each month.

FAQ List for Send Email Marketing, Delivery/Deliverability, Autoresponder Options

Quick Start Guide answers these related questions:

• How do I send my email marketing & eNewsletters?

Top 10 FAQ answers these related questions:

• How do I resend a Sent newsletter?

More FAQ answers these related questions:

• What is the difference between Auto-Series, Auto-Responder, and Welcome Newsletter?
• How can I help keep my e-mails from being filtered out as junk mail?

Free Email Marketing Trial FAQ answers these related questions:

• Can I automate Follow-up Emails?

Pop-up List for Send Email Marketing, Review, Preview, Publish

• Help Pop-up for Newsletter Scheduler
  • Help Pop-up for Newsletter Status
• Help Pop-up for Preview Newsletter
• Help Pop-up for Publish Newsletter
  • Help Pop-up for Publish Newsletter Groups

Help with My Newsletters

My Quick Links

My Quick Links may change based on account configuration and exciting new email marketing features.

• Create Newsletter – Click this button to go to My Newsletters > Create Newsletter so you can start building your email marketing or email newsletter with one click.
• Create Audio/Video – Click this button to select email marketing templates with JukeboxAlive Audio-Video-Multimedia integration including Events and One-Click Streaming Flash Video, Audio, Music, Montage, Playlists, Radio Stations, and eVoiceSpot multimedia presentations.
• Create Signup Box – Click to automatically generate the HTML code you need to add clean and safe email list building signup forms to your website pages, Internet marketing directories and online profiles.
• Create Auto-Series – Click this button to go to My Newsletters > Auto-Series, after you have created a sequence of emails to be sent to subscribers relative to subscriber signup or other on-demand action.
• Custom Templates – This drop-down menu appears if you have a Custom Template installed into your account. Select your Custom Template to start creating a new email newsletter or email marketing blast.

View Newsletters

• Filters

  for My Newsletters

  • All Newsletters

    – View a list of all email newsletters except Archived Newsletters.

  • Sent Newsletters

    – View a list of email newsletters that have finishing being Sent.

  • Draft Newsletters

    – View a list of email newsletters that have not been Sent or Scheduled.

  • Scheduled Newsletters

    – View a list of email newsletters Scheduled but not Sent.

  • Archived Newsletters

    – View a list of email newsletters that have been Sent and Archived to prevent editing and reduce report data.

• Actions

  for My Newsletters

  • Send

    – Click Send in the Sent column to use the Send Scheduler.
    • Help Pop-up for Newsletter Scheduler – Select Subscriber Categories and schedule your email using either Smart Send or Manual Scheduling.
    • Add your email marketing address lists under My Subscribers > Categories.

  • Icon Key for My Newsletters

    offers a quick reference to other Actions you can perform from the My Newsletters tab.
  • 

    Info

    – Information about this newsletter with link.
  • 

    Copy

    – Make a copy of your newsletter.
  • 

    Preview

    – Preview newsletter to check your work.
  • 

    Delete

    – Delete newsletter.
  • 

    Publish

    – Publish to Web for RSS news feeds & search results.
    • Help Pop-up for Publish Newsletter – Click the Publish icon to learn more about publishing to our eNewsStandOnline Newsletter directory for search engine marketing and to access your eNewsStandOnline profile and examples.
  • 

    Unpublish

    – Unpublish from Web.
  • 

    Archive/Unarchive

    – Archive newsletter – Deletes report data, moves newsletter off the Sent Newsletters and All Newsletters views, into the Archived Newsletters view, and prevents editing. Although archived newsletters can be unarchived, report data will remain deleted.
  • Archive Disabled – Newsletters cannot be archived before send.
  • 

    Convert to Raw HTML

    – Convert template to raw HTML code – This is not reversible.
  • Convert Disabled – Already converted to HTML code.
  • 

    Welcome

    – Select Welcome Newsletter for new subscribers.

• Status

  for My Newsletters
  • Help Pop-up for Newsletter Status

Create Newsletter

• Select Template

  for Create Newsletter
  • Icon Key for Select Template offers a quick reference to features of each template.
  • Articles – Total number of possible regular articles for this template.
  • Side Articles – Total number of possible side articles for this template.
  • Color – This template allows you to change many different colors.
    • Help Pop-up for Colors
  • Audio – This template can import audio from JukeBoxAlive
  • Video – This template can import video from JukeBoxAlive
  • Events – This template can import events from JukeBoxAlive

• Select Template Border Style

  for Create Newsletter
  • Available in some Border and Background templates, select your border style or theme.

• Progress Bar for Create Newsletter – Once your newsletter has been given a Newsletter Name and a Newsletter Subject, you will be able to skip through the editing process in any order by clicking on one of these headings in the Progress Bar. Each step in the process includes a detailed help pop-up from the Help Icon.

  • Name

    – Name this newsletter
    • Help Pop-up for Newsletter Name

  • Email Sending Options

    – Subject line and sender information
    • Help Pop-up for Newsletter Email Sending Options

  • Content Options

    – Header links and link tracking
    • Help Pop-up for Newsletter Content Options
    • Help Pop-up for Colors

  • Editor

    – Content editor for your email message
    • Help Pop-up for Newsletter Editor
    • Help Pop-up for Newsletter Images
    • Help Pop-up for Colors
    • Help Pop-up for Processing Errors

  • Preview

    – Preview your email message in your web browser and send Preview email.
    • Help Pop-up for Preview Newsletter

  • Review

    – Summary of selected options
    • Help Pop-up for Newsletter Review

Auto-Series

Create one or more Auto-Series using saved newsletters. With Auto-Series, you can set up a sequence of emails to be sent to subscribers with a schedule based on subscriber signup or other on-demand action.

This feature is great for automating a sequence of on-demand email brochures in response to web-based email list signups. You can also use Auto-Series for automating follow-up emails with Rich HTML and multimedia. The emails can be sent out with spacing you select, starting from the date of a personal contact or inquiry by email.

• Help with Auto-Series

Instant Import

This feature allows you to import a newsletter from another user account. To begin, enter the username of the other user’s account and click the Submit button. Then select the newsletter you want to import using the drop-down menu and click the Import button. To access this newsletter, click My Newsletters in the main navigation bar to take you to your Draft Newsletters and scroll to the title of the newsletter you’ve just imported.

• Help with Instant Import

Surveys

This menu item takes you to the survey feature available under More Features > Surveys.

• Help with Surveys

Help with Common Features

On-Page Help

The best place to look for help is on the page that raised your eyebrows. When available, click the on-page Help Icon for more feature-specific information. The on-page Help Icon looks like this: .

On-Page Help List

• My Account

Template:My Account Pop-up List

• My Newsletters > Create Newsletter
• Help Pop-up for Newsletter Template Selection
• Help Pop-up for Newsletter Name
• Help Pop-up for Newsletter Email Sending Options
• Help Pop-up for Newsletter Content Options
• Help Pop-up for Newsletter Editor
  • Help Pop-up for Newsletter Images
  • Help Pop-up for Animated GIFs
  • Help Pop-up for Colors
  • Help Pop-up for My Library
  • Help Pop-up for Processing Errors
  • Help Pop-up for Preview Newsletter
  • Help Pop-up for Newsletter Advanced Editor
  • Help Pop-up for Paste in Mozilla Firefox
• Help Pop-up for Newsletter Review
• My Newsletters > View Newsletters
• Help Pop-up for Newsletter Scheduler
  • Help Pop-up for Newsletter Status
• Help Pop-up for Preview Newsletter
• Help Pop-up for Publish Newsletter
  • Help Pop-up for Publish Newsletter Groups
• My Subscribers
• Help Pop-up for Subscriber Categories
• Help Pop-up for Add Subscribers
  • Help Pop-up for Upload CSV File
• Help Pop-up for Update Subscribers
• Help Pop-up for Remove Subscribers
• Help Pop-up for List Cleaner
• Help Pop-up for Manage Bounces
• My Reports
• Help Pop-up for Sent Newsletter Reports
• Help Pop-up for Sent Newsletter Detailed Reports
• More Features

Template:More Features Pop-up List

Footer

The blue footer bar at the bottom of each page includes the following links:

• Contact Us – Our web-based contact form
• Terms of Use – Legally binding terms for using this MyNewsletterBuilder account
• Privacy – Our privacy policy
• Legal – What lawyers like to read
• About – MyNewsletterBuilder and other JBA Network online marketing solutions
• FAQ – Answers to Frequently Asked Questions

There is a separate FAQ for website visitors that can be accessed here: Free Trial FAQ

Help Center Sections

• My Account – Manage your personal account information, select payment options, and change your email settings.
  • Quick Start with My Account
    • How do I update or review my email marketing software preferences?
    • FAQ List for Start, Login, Username, Account, Settings
  1. Home – The first page you see when you login to MyNewsletterBuilder.com.
     • Alert Messages – Special messages regarding your account and important upgrades.
     • My Quick Links – Links to commonly accessed or recommended features.
     • About Our Features – Description of the features found under each tab of the web-based email marketing software.
  2. Account Summary – Review your email marketing services.
  3. Upgrade – Select your upgrade level and pricing.
  4. Billing – Please follow on-page directions.
  5. Renewal – Please follow on-page directions.
  6. Password – Please follow on-page directions.
  7. Account Settings – Access the full power of email marketing with these settings.
     • Member Profile – Update contact information for CAN-SPAM compliance.
     • Content Editor – Default selections for creating email newsletters including Content Editor Mode, Auto-Save, Editor Warnings, and Content Sharing.
     • Tracking and Analytics – Default selections for tracking email newsletters with Link Tracking Reports and Google Analytics Tracking.
     • Footer Options – Choose footer language, add tagging for social networking sites like Facebook, Twitter, and StumbleUpon, and select a default pre-made or custom footer for your newsletters.
     • Integrated Network – Options for communicating between JBA Network sites and your email newsletter and email marketing account.
     • Subscriber Information – Choose email lists (Subscriber Categories) and contact information fields (Subscriber Data) options when someone subscribes.
     • Subscription Preferences – Choose what happens after someone Subscribes, Unsubscribes, or Confirms their email address.
  8. Mission Control – Enterprise Solutions for large organization email marketing.
• My Newsletters – Our templates take you Step-by-Step through the email newsletter (email marketing) creation process. Create, Edit, Preview, Schedule, Send, Publish-to-Web, Delete or Archive your newsletters at any time.
  • Quick Start with My Newsletters
    • How do I start editing my email marketing?
    • How many newsletter drafts can I have?
    • FAQ List for Create Email Marketing, Templates, Rich Text Editor
    • How do I send my email message?
    • FAQ List for Send Email Marketing, Delivery/Deliverability, Autoresponder Options
  • My Quick Links – Links to commonly accessed or recommended features.
  1. View Newsletters
     • Filters for View Newsletters
       • All Newsletters
       • Sent Newsletters
       • Draft Newsletters
       • Scheduled Newsletters
       • Archived Newsletters
     • Actions for View Newsletters
       • Send – Use this action to Schedule and Send your newsletters.
       • Icon Key for My Newsletters
       • Info
       • Copy
       • Preview
       • Delete
       • Publish
       • Unpublish
       • Archive/Unarchive
       • Convert to Raw HTML
       • Welcome
     • Status for View Newsletters
  2. Create Newsletter
     • Select Template
     • Select Template Border Style
     • Name
     • Email Sending Options
     • Content Options
     • Editor
     • Preview
     • Review
  3. Auto-Series
  4. Instant Import
  5. Surveys
• My Subscribers – Add and Manage your Subscriber Email Lists.
  • Quick Start with My Subscribers
    • How do I add an email newsletter subscriber?
    • How do I export my email list from other software?
    • How do I import my opt-in email list?
    • How do I grow my opt-in email lists?
    • What is a CSV file?
    • How do I upload a CSV file to Add, Update or Clean Subscribers?
    • FAQ List for Add Email Addresses, Email Lists, Subscribers
  1. Categories
  2. Search Subscribers
  3. Add Subscribers
  4. Remove Subscribers
  5. Update Subscribers
  6. Manage Bounces
  7. List Cleaner
• My Reports – Track Surveys and Newsletters. View statistics and Create Segmented Subscriber Lists.
  • Quick Start with My Reports
    • How do I track my email marketing?
    • What is the email campaign's Email Open Rate?
    • What is email campaign Link & Click Tracking?
    • How do I create email lists based on reports?
    • Which email marketing reports are available?
    • How do I customize email tracking reports?
    • How can I see which email programs my subscribers use?
    • FAQ List for Track Email Marketing, Reports, Analytics, Statistics
  1. Email Campaign Reports
     • Sent Newsletter Reports
     • Sent Newsletter Detailed Report
  2. Auto-Series Reports
  3. Survey Reports
  4. Manage Bounces
• More Features – More Tools for your email marketing and email newsletters.
  • Quick Start with More Features
    • How do I create reusable content?
    • How do I customize my email list signup process?
    • How do I customize my automated emails?
    • How do I customize my email lists using surveys?
    • FAQ List for More Features, Personalization, Library, Auto-Responders, Auto-Series, Instant Import, Surveys
  1. Personalization – Customize Subscriber Pages, Email Notifications, Links and Signup Forms for your website.
     • Signup Builder – Create customized Secure-Subscribe forms and links for website and profile pages.
     • Publish-to-Web Profile – Create your Publish-to-Web eNewsStandOnline Profile to build your opt-in email lists, search marketing and online marketing traffic.
     • Custom Branding – Select custom colors and account logo for tools used by your subscribers.
     • Subscription System – Customize your hosted subscription forms.
     • Confirmation Emails – Customize subscriber confirmation emails.
     • Forward to a Friend – Customize your forward to a friend page.
     • Custom Contact – Add contact photo or custom HTML to your newsletter templates.
  2. Library – Save and edit reusable newsletter content.
  3. Auto-Responders – Create an automatic single email Auto-Responders for your website.
  4. Auto-Series – Create one or more Auto-Series using saved newsletters.
  5. Instant Import – Pull shared newsletters into your account to edit and send.
  6. Surveys – Create a trackable Survey and add it to your newsletter, or post it online.
  7. Help with Animated GIFs – Resources for animated newsletter content.
• Help Center – You are currently viewing the MyNewsletterBuilder Help Center.

Contact Live Support

MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:

• Chat – Click the LiveSupport button, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
  • We provide personal help through a Live Chat window on your computer screen.
  • Our LiveSupport button is located in the top right corner of each web page.
  • If the Live Chat system is busy or unavailable, your message will be sent by email.
• Phone – Call us at 1-877-FLY-JBA8/1-(877)-359-5228, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
• Email – Send email to support@jbanetwork.com
• Web Form – Contact support using our Web-based Email Form

We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.

Please include your name, username and contact information when you contact Live Support.

If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.

Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.