• Quick Start Guide
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• Top 10 FAQ
• More FAQ
• Free Trial FAQ
• Affiliate Partner FAQ
• Live Support FAQ

• Help Center
• Help with My Account
• Help with My Newsletters
• Help with My Subscribers
• Help with My Reports
• Help with More Features
• Help with Help

Help with More Features

Quick Start with More Features

How do I create tokens?

1. Login to your account and go to More Features > Library.
2. Type the name you want to use for this token under Name Library Token.
3. Under Edit Library Content, create or paste the content you want to appear in the newsletter when this token is used.
4. Click the Save button.
5. To use this token in a newsletter, click and select the token from the list.

How do I customize my email list signup process?

1. Add your Account Logo under My Account > Settings > Member Profile.
2. Add custom Signup Boxes to your website under More Features > Personalization > Signup Builder.
3. Edit your Subscriber Pages under More Features > Personalization > Subscription System. These pages are customized by default based information provided when you signed up for your account and may be edited under My Account > Settings > Member Profile.

How do I customize my automated emails?

1. Edit Confirmation Emails under More Features > Personalization > Confirmation Emails. These emails are customized by default based information provided when you signed up for your account and may be edited under My Account > Settings > Member Profile.
2. Select a Welcome Newsletter for new subscribers.
   • Create a timeless welcome email newsletter or email postcard using our template system under My Newsletters > Create Newsletter.
   • Set this newsletter as your signup message by clicking the Welcome Newsletter icon under My Newsletters > View Newsletters.
3. Add Subscriber Categories under My Subscribers > Categories to allow subscribers to segment themselves by special interest.
4. Create one or more Welcome Auto-Series for your Subscriber Categories.
   • Create a series of welcome and follow-up emails using our template system under My Newsletters > Create Newsletter.
   • Create Auto-Series using these emails under My Newsletters > Auto-Series. Select one or more Subscriber Categories for your Welcome Auto-Series.
   • Optionally set Default Categories to be selected by default for new subscribers under My Account > Settings > Subscriber Information.
   • Remember to set your Welcome Newsletter to “None” under My Account > Subscription Preferences if you are including your Welcome Newsletter in your Welcome Auto-Series.

How do I customize my email lists using surveys?

1. Create a Subscriber Survey to learn more about the interests of your email list subscribers under More Features > Surveys. Find out what your readers really want.
2. Add an Announcement using the Survey postcard template under My Newsletters > Create Newsletter to your Auto-Series under My Newsletters > Auto-Series.
3. Add an article or sidebar article with a Survey Link to your Auto-Series and monthly newsletters pointing readers to your survey.
4. Use Survey Reports to add selected subscribers to segmented email lists based on responses to survey questions by making selections in the Build List column and clicking Generate Subscriber List under My Reports > My Surveys.

FAQ List for More Features, Personalization, Library, Auto-Responders, Auto-Series, Instant Import, Surveys

• Personalization included Signup Builder, Publish-to-Web Profile, Custom Branding, Subscription System, Confirmation Emails, Forward to a Friend, Custom Contact

Quick Start Guide answers these related questions:

• How do I publish my email marketing & eNewsletters?
• How do I grow my opt-in email list?

Top 10 FAQ answers these related questions:

• None.

More FAQ answers these related questions:

• How do I add Tokens to my email marketing enewsletters?
• What is the difference between Auto-Series, Auto-Responder, and Welcome Newsletter?
• How do I customize my opt-in email list Subscription Process?
• How do I publish for SEO marketing?

Free Email Marketing Trial FAQ answers these related questions:

• Can I personalize and Mail Merge contact information in my email marketing and e-Newsletters?
• Can I personalize my Subscription Box, Sign-up and Subscriber Preference pages?
• Can I publish my email marketing to create online Web Pages and generate Search Engine traffic?
• Can I automate Follow-up Emails?
• Can I build my Email Lists with MyNewsletterBuilder?
• Can I keep all my newsletters in my account and Publish an online Archive?

Pop-up List for More Features, Personalization, Library, Auto-Responders, Auto-Series, Instant Import, Surveys

Template:More Features Pop-up List

Help with More Features

Personalization

See More Features > Personalization to use these features.

Customize Subscriber Pages, Opt-in Email Notifications, Online Search Marketing Profile, Links and Signup Forms for your website.

Please refer to on-page help or Live Support for assistance with these features.

• Signup Builder

  – Customize your Secure-Subscribe signup boxes, buttons and links. Create HTML code you can add to your website or online profile pages to grow your email lists.

• Publish-to-Web

  – Create and edit your Publish-to-Web eNewsStandOnline profile to build your subscriber opt-in email lists, search engine marketing, online search marketing and online marketing traffic to your website.

• Custom Branding

  – Select custom colors and account logo for tools used by your subscribers.

• Subscription System

  – Configure your hosted opt-in email list subscription forms. These include subscribe, unsubscribe, preferences and thank you pages.

• Confirmation Emails

  – New subscribers receive confirmation email messages when they sign up. Existing subscribers receive confirmation emails should you choose to confirm their status to create a double-opt-in email list.

• Forward to a Friend

  – Configure your forward to a friend page. This page is accessed when you give users the option to forward your mailings to their friends.

• Custom Contact

  – Add contact photo or custom HTML to be used in contact sections of your newsletters. Includes directions on how to insert contact photo or custom contact html data in your newsletters.

Library

See More Features > Media Library to use this feature.

Save and edit reusable newsletter content.

• Help Pop-up for Library – More information about creating and using Media Library content.

Auto-Responders

See More Features > Auto-Responders to use this feature.

• Help Pop-up for Auto-Responders – More information about Auto-Responders.

This tool creates single automatic email Auto-Responders for your website. Visitors to your website enter an email address into a form. When the email address is submitted, the visitor is redirected to a Thank-You page and an email is sent to the email address. This email address is not added to your email lists.

To create an Auto-Responder to grow your email lists, use the Signup Builder and assign an Auto-Series (with as little as one email) to a special Subscriber Category (email list) for this Auto-Series.

Auto-Responder Editor

• Help Pop-up for Auto-Responder Editor – More information about the Auto-Responder Editor.

• Form Code – This appears once your new Auto-Responder is saved. Select and Copy this code, and then Paste into your website code or online profile.
• Title – For your reference only, briefly describing the auto-responder you are creating. This is required.
• Subject – The Subject Line that will be shown in recipients’ email acounts. This is required.
• HTML Content – Add images, media, or styled html content using our familiar Content Editor.
• Text Content – This is alternative “plain text” content that is seen by very few people. This can be a short version of text in the HTML Content and/or direct the recipient to a “Printable Version” or “Web Page Version” available online.
• Redirect URL – This is an option step since MyNewsletterBuilder offers an automatically generated Thank You Web Page based on your Personalization settings.
• Status – When Active is selected, your email message will be sent when email addresses are submitted using the Form Code provided. When Inactive, no email messages will be sent and your visitors will receive an on-screen message to contact you for more information.

Auto-Series

See More Features > Auto-Series to use this feature.

• Help Pop-up for Auto-Series – More information about Auto-Series.

Create one or more Auto-Series using saved newsletters.

• My Quick Links
  • Create New Series – Click this button to create a new Auto-Series.
  • Create Newsletter – Click this button to create a new email newsletter for your email marketing.
  • Create Signup Box – Click this button to create a opt-in email newsletter or permission email marketing subscription signup form for your website or profile pages.
• Existing Auto-Series
  • Active – Auto-Series assigned to this column are currently being scheduled and sent based on the settings for each active Auto-Series.
  • Inactive – Auto-Series in this column are not currently in use.
• Create New – Click this link to set up a new Auto-Series.

Auto-Series Editor

See More Features > Auto-Series and click either the Create New Series button or the name of an existing Auto-Series to use this feature.

• Help Pop-up for Auto-Series Editor – More information about creating and editing Auto-Series.

Complete these fields and an click the Save button to create a new Auto-Series or modify an existing Auto-Series.

• Auto-Series Name – For your reference only, briefly describing the series you are creating.
• Auto-Series Newsletters – Choose up to 52 newsletters. The series always begins with the first newsletter and proceeds in the order and intervals you select. You may preview a selected newsletter by clicking on the Preview icon.
• Choose Subscriber Categories – Choose the category or categories you want to link to this newsletter series. When subscribers add themselves or are added to a category you select, they will automatically begin receiving the Auto-Series you’ve linked to the category, starting with the first newsletter in the series.
• Choose Frequency – Choose the intervals between newsletters in the Auto-Series.
  • Weekly – Newsletters will be sent out All Weeks, Odd Weeks or Even Weeks on the days you choose. Even weeks are typically the second and fourth weeks of the month while Odd weeks are typically the first and third weeks.
    • On These Days – Select days for Weekly or Bi-Weekly frequencies.
  • Monthly – Newsletters will be sent out once a month on the date you choose. If you choose 29, 30, or 31 and that date does not exist in the month, it will instead be sent out on the last day of the month.
• Status – When Active is selected, your newsletter series will be considered ready to send. Your selected newsletters will be sent out on the days or dates you have selected. You can temporarily disable the series by selecting the Inactive option. When Inactive, your Auto-Series will be paused and new issues in the Auto-Series newsletters will not be sent.

Auto-Series Signup Boxes

You do not have to do anything special to allow visitors to your website or profile pages to subscribe to an Auto-Series. Just use the Signup Builder to create a Signup Box with a custom title under More Features > Personalization > Signup Builder.

New subscribers using your Signup Box choose from your list of visible categories. Since Auto-Series are assigned to Subscriber Categories, new subscribers to these categories will also start receiving the linked Auto-Series, starting with the first newsletter in the series and continuing at the intervals you select, in addition to receiving any email newsletters you send to these Subscriber Categories.

Auto-Series vs. Auto-Responder or Welcome Newsletter

Auto-Series allows you to create an auto-reply single email or email series using our email newsletter and email marketing Template System with the same great HTML and multimedia email features you use for your scheduled email marketing and email newsletters.

Auto-Series signup grows your email lists by using the same Secure-Subscribe™ Signup Builder forms as your newsletter signup forms.

Auto-Series works through our Secure-Subscribe™ subscriber management system. We use secure sockets layer (SSL) encryption for improved privacy and protection of subscriber personal information. Subscribers have the opportunity to select among the Subscriber Categories you have defined and enter additional contact information. You can set the default Subscriber Categories and Subscription Preferences under My Account > Settings.

Auto-Responders act in one click because the user does not have the opportunity to provide additional contact information, select Subscriber Categories and confirm by clicking the Submit button.

Auto-Responders are not email list building tools. Email addresses entered into the Auto-Responder forms are not available in your account or added to your email lists. Email addresses are not encrypted and may appear in server and router logs.

Welcome Newsletters are sent out immediately when new subscribers confirm their subscriptions. New subscribers who sign up through the subscription system get a confirmation email with opt-in and opt-out information. They do not have to respond to this email in order to be able to continue to receive newsletters. To set up a Welcome Newsletter, go to My Newsletters > View Newsletters and click the orange envelope icon located across from the name of your newsletter. To deactivate your Welcome Newsletter, go to My Account > Settings > Subscription Preferences and set the Welcome Newsletter to None.

Instant Import

See More Features > Instant Import to use this feature.

Pull shared newsletters into your account to edit and send.

You may set an authorization code under My Account > Settings > Newsletter Preferences to prevent others from using Instant Import with newsletters in your account.

If a newsletter is created using a custom template, using Instant Import to pull the newsletter into an account that does not have the same custom template installed will disable the account.

Instant Import allows networks of members to import, edit, and send newsletter prepared in other accounts. Members import newsletters on their own schedule. Instant Import is available for any account.

Instant Import vs. Mission Control

Enterprise Account with Mission Control™ is a premium feature for managing email marketing for many accounts and many users through a central control panel with the ability to customize contact information, photos, and branding for each linked sub account.

Newsletters may be created in the Enterprise Account or any other account (and imported into the Enterprise Account using Instant Import). From the Mission Control interface, newsletters (email marketing messages) may be Pushed into any number of linked or sub accounts for later sending. The Enterprise Account can also Send email newsletters and email marketing messages to subscribers in each linked sub account’s “General” Subscriber Category through the Mission Control interface so that individual users do not even have to login to the program to benefit from an effective email marketing program.

Mission Control is used by Enterprise Accounts to Push, Send, Track, and Manage email marketing campaigns for organizations of all sizes – from a few dozen linked sub accounts to several thousand offices with multiple tiers of account management.

Surveys

See More Features > Surveys to use this feature.

Create a trackable Survey and add it to your newsletter, or post it online.

• Help with Surveys – More information about creating, editing and linking to surveys.

Animated GIF Software

Create attention-grabbing animated or rotating banner images for your emails.

• Help with Animated GIFs – More information about recommended GIF Builder software for creating email-friendly animated GIF banners and images.

Help with Common Features

On-Page Help

The best place to look for help is on the page that raised your eyebrows. When available, click the on-page Help Icon for more feature-specific information. The on-page Help Icon looks like this: .

On-Page Help List

• My Account

Template:My Account Pop-up List

• My Newsletters > Create Newsletter
• Help Pop-up for Newsletter Template Selection
• Help Pop-up for Newsletter Name
• Help Pop-up for Newsletter Email Sending Options
• Help Pop-up for Newsletter Content Options
• Help Pop-up for Newsletter Editor
  • Help Pop-up for Newsletter Images
  • Help Pop-up for Animated GIFs
  • Help Pop-up for Colors
  • Help Pop-up for My Library
  • Help Pop-up for Processing Errors
  • Help Pop-up for Preview Newsletter
  • Help Pop-up for Newsletter Advanced Editor
  • Help Pop-up for Paste in Mozilla Firefox
• Help Pop-up for Newsletter Review
• My Newsletters > View Newsletters
• Help Pop-up for Newsletter Scheduler
  • Help Pop-up for Newsletter Status
• Help Pop-up for Preview Newsletter
• Help Pop-up for Publish Newsletter
  • Help Pop-up for Publish Newsletter Groups
• My Subscribers
• Help Pop-up for Subscriber Categories
• Help Pop-up for Add Subscribers
  • Help Pop-up for Upload CSV File
• Help Pop-up for Update Subscribers
• Help Pop-up for Remove Subscribers
• Help Pop-up for List Cleaner
• Help Pop-up for Manage Bounces
• My Reports
• Help Pop-up for Sent Newsletter Reports
• Help Pop-up for Sent Newsletter Detailed Reports
• More Features

Template:More Features Pop-up List

Footer

The blue footer bar at the bottom of each page includes the following links:

• Contact Us – Our web-based contact form
• Terms of Use – Legally binding terms for using this MyNewsletterBuilder account
• Privacy – Our privacy policy
• Legal – What lawyers like to read
• About – MyNewsletterBuilder and other JBA Network online marketing solutions
• FAQ – Answers to Frequently Asked Questions

There is a separate FAQ for website visitors that can be accessed here: Free Trial FAQ

Help Center Sections

• My Account – Manage your personal account information, select payment options, and change your email settings.
  • Quick Start with My Account
    • How do I update or review my email marketing software preferences?
    • FAQ List for Start, Login, Username, Account, Settings
  1. Home – The first page you see when you login to MyNewsletterBuilder.com.
     • Alert Messages – Special messages regarding your account and important upgrades.
     • My Quick Links – Links to commonly accessed or recommended features.
     • About Our Features – Description of the features found under each tab of the web-based email marketing software.
  2. Account Summary – Review your email marketing services.
  3. Upgrade – Select your upgrade level and pricing.
  4. Billing – Please follow on-page directions.
  5. Renewal – Please follow on-page directions.
  6. Password – Please follow on-page directions.
  7. Account Settings – Access the full power of email marketing with these settings.
     • Member Profile – Update contact information for CAN-SPAM compliance.
     • Content Editor – Default selections for creating email newsletters including Content Editor Mode, Auto-Save, Editor Warnings, and Content Sharing.
     • Tracking and Analytics – Default selections for tracking email newsletters with Link Tracking Reports and Google Analytics Tracking.
     • Footer Options – Choose footer language, add tagging for social networking sites like Facebook, Twitter, and StumbleUpon, and select a default pre-made or custom footer for your newsletters.
     • Integrated Network – Options for communicating between JBA Network sites and your email newsletter and email marketing account.
     • Subscriber Information – Choose email lists (Subscriber Categories) and contact information fields (Subscriber Data) options when someone subscribes.
     • Subscription Preferences – Choose what happens after someone Subscribes, Unsubscribes, or Confirms their email address.
  8. Mission Control – Enterprise Solutions for large organization email marketing.
• My Newsletters – Our templates take you Step-by-Step through the email newsletter (email marketing) creation process. Create, Edit, Preview, Schedule, Send, Publish-to-Web, Delete or Archive your newsletters at any time.
  • Quick Start with My Newsletters
    • How do I start editing my email marketing?
    • How many newsletter drafts can I have?
    • FAQ List for Create Email Marketing, Templates, Rich Text Editor
    • How do I send my email message?
    • FAQ List for Send Email Marketing, Delivery/Deliverability, Autoresponder Options
  • My Quick Links – Links to commonly accessed or recommended features.
  1. View Newsletters
     • Filters for View Newsletters
       • All Newsletters
       • Sent Newsletters
       • Draft Newsletters
       • Scheduled Newsletters
       • Archived Newsletters
     • Actions for View Newsletters
       • Send – Use this action to Schedule and Send your newsletters.
       • Icon Key for My Newsletters
       • Info
       • Copy
       • Preview
       • Delete
       • Publish
       • Unpublish
       • Archive/Unarchive
       • Convert to Raw HTML
       • Welcome
     • Status for View Newsletters
  2. Create Newsletter
     • Select Template
     • Select Template Border Style
     • Name
     • Email Sending Options
     • Content Options
     • Editor
     • Preview
     • Review
  3. Auto-Series
  4. Instant Import
  5. Surveys
• My Subscribers – Add and Manage your Subscriber Email Lists.
  • Quick Start with My Subscribers
    • How do I add an email newsletter subscriber?
    • How do I export my email list from other software?
    • How do I import my opt-in email list?
    • How do I grow my opt-in email lists?
    • What is a CSV file?
    • How do I upload a CSV file to Add, Update or Clean Subscribers?
    • FAQ List for Add Email Addresses, Email Lists, Subscribers
  1. Categories
  2. Search Subscribers
  3. Add Subscribers
  4. Remove Subscribers
  5. Update Subscribers
  6. Manage Bounces
  7. List Cleaner
• My Reports – Track Surveys and Newsletters. View statistics and Create Segmented Subscriber Lists.
  • Quick Start with My Reports
    • How do I track my email marketing?
    • What is the email campaign's Email Open Rate?
    • What is email campaign Link & Click Tracking?
    • How do I create email lists based on reports?
    • Which email marketing reports are available?
    • How do I customize email tracking reports?
    • How can I see which email programs my subscribers use?
    • FAQ List for Track Email Marketing, Reports, Analytics, Statistics
  1. Email Campaign Reports
     • Sent Newsletter Reports
     • Sent Newsletter Detailed Report
  2. Auto-Series Reports
  3. Survey Reports
  4. Manage Bounces
• More Features – More Tools for your email marketing and email newsletters.
  • Quick Start with More Features
    • How do I create reusable content?
    • How do I customize my email list signup process?
    • How do I customize my automated emails?
    • How do I customize my email lists using surveys?
    • FAQ List for More Features, Personalization, Library, Auto-Responders, Auto-Series, Instant Import, Surveys
  1. Personalization – Customize Subscriber Pages, Email Notifications, Links and Signup Forms for your website.
     • Signup Builder – Create customized Secure-Subscribe forms and links for website and profile pages.
     • Publish-to-Web Profile – Create your Publish-to-Web eNewsStandOnline Profile to build your opt-in email lists, search marketing and online marketing traffic.
     • Custom Branding – Select custom colors and account logo for tools used by your subscribers.
     • Subscription System – Customize your hosted subscription forms.
     • Confirmation Emails – Customize subscriber confirmation emails.
     • Forward to a Friend – Customize your forward to a friend page.
     • Custom Contact – Add contact photo or custom HTML to your newsletter templates.
  2. Library – Save and edit reusable newsletter content.
  3. Auto-Responders – Create an automatic single email Auto-Responders for your website.
  4. Auto-Series – Create one or more Auto-Series using saved newsletters.
  5. Instant Import – Pull shared newsletters into your account to edit and send.
  6. Surveys – Create a trackable Survey and add it to your newsletter, or post it online.
  7. Help with Animated GIFs – Resources for animated newsletter content.
• Help Center – You are currently viewing the MyNewsletterBuilder Help Center.

Contact Live Support

MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:

• Chat – Click the LiveSupport button, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
  • We provide personal help through a Live Chat window on your computer screen.
  • Our LiveSupport button is located in the top right corner of each web page.
  • If the Live Chat system is busy or unavailable, your message will be sent by email.
• Phone – Call us at 1-877-FLY-JBA8/1-(877)-359-5228, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
• Email – Send email to support@jbanetwork.com
• Web Form – Contact support using our Web-based Email Form

We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.

Please include your name, username and contact information when you contact Live Support.

If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.

Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.