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Help with Email Campaign Reports
Sent Newsletter Reports
How do I create email lists based on reports?
You can create Segmented Email Lists from My Reports > Newsletters by clicking the numerical data to view the detailed list of subscribers and choosing Copy All to add the subscribers to a new Subscriber Category.
Which Email Campaign Reports are available?
You can generate the reports below by clicking on links in the current report.
- Sent Newsletter Reports – the default list view with a graph comparing percentage of Opens and Clicks for the most recent Sent Newsletters.
- Sent Newsletter Detailed Report – for each Sent Newsletter providing a summary of the newsletter and additional detailed statistics.
- Recipient Report – for each Sent Newsletter showing email addresses that were used when this Newsletter was Sent. The Recipients are the Subscribers in the selected Subscriber Categories at the time this Newsletter was Sent. Subscribers Categories shown are the email contact lists used with this Sent Newsletter.
- Bounce Report – for each Sent Newsletter showing email addresses that were emailed and generated a bounce message from recipient email servers.
- Opened Report – for each Sent Newsletter showing email addresses that opened the email message with View Images enabled.
- Link Report – for each Sent Newsletter showing each Link URL and Link Text or Link Image.
- Click Report – for each Sent Newsletter showing email addresses for each Link, available through the Link Report.
- Subscribed Report – for each Sent Newsletter showing email addresses of subscribers who used the Subscribe link in either the email and web page versions.
- Unsubscribed Report – for each Sent Newsletter showing email addresses of subscribers who used the Unsubscribe link in either the email and web page versions.
All statistics can be updated in real time. Just refresh or reload the report web page.
View
Click a quantity to reload a list of Sent Newsletters. Also updates the graph of Unique Opens and Unique Clicks as a percent of Delivered (total Recipients excluding Bounces).
Refresh
Click to Reload the current view. Also updates the graph of Unique Opens and Unique Clicks as a percent of Delivered (total Recipients excluding Bounces).
Newsletter Name
The Name of the Sent Newsletter as it appears in the MyNewsletterBuilder program. This is for your reference. Click the Newsletter Name to view a Sent Newsletter Detailed Report for this Sent Newsletter only.
Sent On
Date this Newsletter was Sent to subscribers.
Preview Icon
Click on the Preview Icon 
to open a preview of this Sent Newsletter in a new window.
Subscribers
Email addresses to which this Newsletter was emailed (including bounced email addresses). Click on the number of Subscribers who received this email to see a Recipient Report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
Bounces
Email addresses sent to that resulted a bounce message from recipient email servers. If there are bounced messages, you can click on the number to view a Bounce Report showing email addresses that are temporarily undeliverable (Soft Bounce) or permanently invalid (Hard Bounce).
Opens
We can verify that these recipients opened the message and viewed images (based on the image we use for tracking). Click on the number of Subscribers who opened this email to see a Opened Report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
Clicks
We can verify that these recipients clicked a link in the email (based on the URL redirect which we use for tracking). Click to view a Link Report with detailed click-through statistics for each tracked link. From the Clicked Link Report, you can view a Click Report with subscribers who clicked on a specific tracked link. These subscribers can be exported or copied to a new subscriber categories for list segmentation.
Subscribed
The number of people who used the Subscribe link in this Sent Newsletter in either the email and web page versions. Click on the number to view subscribers added using the Secure-Subscribe link in this email to see a Subscribed Report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
Unsubscribed
The number of people who used the Unsubscribe link in this Sent Newsletter in either the email and web page versions. Click on the number to view subscribers removed using the Unsubscribe link in this email to see an Unsubscribed Report with email addresses that you can export or copy to a new subscriber categories for list segmentation.
Contact Support if you need assistance using this feature. We’re here to help!
Contact Live Support
MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:
- Chat – Click the LiveSupport button, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
- We provide personal help through a Live Chat window on your computer screen.
- Our LiveSupport button is located in the top right corner of each web page.
- If the Live Chat system is busy or unavailable, your message will be sent by email.
- Phone – Call us at 828.232.0016, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
- Email – Send email to support@jbanetwork.com
- Web Form – Contact support using our Web-based Email Form
We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.
Please include your name, username and contact information when you contact Live Support.
If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.
Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.