During Preview or Save, our system stores any new images you have provided. Typically, this process takes just a few seconds with a high-speed connection or up to one minute for a dial-up connection.
Processing delays beyond this are typically due to oversize or improperly formatted images.
You can improve Save and Preview performance by using the following guidelines:
Larger files take longer to upload and process and will not increase the image quality in your newsletters. Most processing delays are caused by oversized, corrupt or improperly formatted images.
Removing image files
To remove an image saved with a template, click the Change… button.
If the Change… button has not yet appeared due to processing delays, select and delete the image location text, and then click the Save button.
If a File Upload window appears when you try to select the text, you can type http://mynewsletterbuilder.com/images/spacer into the file name field, click the Open button (closing the File Upload window) and then click Save to remove the image.
Correcting corrupt or improperly formatted image files
If you continue to experience difficulties with an image you want to use, try viewing the image by itself in your web browser. If the image appears much larger or not at all, try re-sizing and re-saving a copy of the original image as a smaller JPEG file. Check that the image format is RGB (red-green-blue), not CMYK (intended for printing inks). When re-saving an image, start with the source image from your digital camera, scan or professional source for best results.
Restarting your session
If you must log out of your session because your browser quits or freezes unexpectedly, everything that was saved prior to log out will remain in your template. If Autosave is turned on, your changes will be stored every 10 minutes by default.
If the template is still Processing…, unsaved text you’ve just edited can be selected and copied from your browser into system Notepad or TextEdit. This text can then be reinserted into the newsletter after you log back into your account and any image issues are resolved.
Check for any of the issues listed above. Correct any problems found in your images. Log back into your account, reopen your newsletter and upload the new or corrected images.
As always, if you are still experiencing issues, please contact customer support by email, live chat or phone.
We will be glad to assist you!