Status shows the current status for your newsletter as it moves through the process from Draft to Scheduled to Sent to Archived. All newsletters start out as drafts. Scheduled newsletters automatically become Sent when your scheduled emailing is completed.
Some additional status messages are temporary notices from our Send system as your newsletter moves from Scheduled to Sent status. To update these status messages in real time, click the Refresh or Reload button in your browser or click the link to retrieve a fresh copy of your View Newsletters > All Newsletters page.
Some weeks or months after a newsletter has been Sent, you may choose to Archive newsletters to reduce clutter in your report and newsletter views for your convenience. Archived newsletters remain visible through online links and can be Published for search marketing, but do not retain tracking data.
Draft
Your newsletter is not currently Scheduled – and has never been Sent. All newsletters start as Draft. You must click Send for this newsletter to be Scheduled and then Sent. To view only this status, click the Scheduled Newsletters link under My Newsletters > View Newsletters tab.
Scheduled
You have clicked Send and selected your Subscriber Categories and other Send options. Your newsletter has been placed in the queue based on your selections. A scheduled newsletter can be cancelled and rescheduled. To view only this status, click the Scheduled Newsletters link under My Newsletters > View Newsletters tab.
Sent
Your newsletter Send has finished. The last message was processed at the time listed. Visit My Reports for live tracking reports with opened, clicked and other statistics in real time. To view only this status, click the Sent Newsletters link under My Newsletters > View Newsletters tab.
Archived
Your newsletter was Scheduled and Sent, and the Archive icon for this newsletter was clicked and confirmed. Archived newsletters only appear in the Archived Newsletters view. All reports data for this newsletter has been deleted. To view only this status, click the Archived Newsletters link under My Newsletters > View Newsletters tab.
Error
Your newsletter was Queued or Processing when an error occurred. There are many reasons for this status. You can restart the mailing where it left off by clicking the Change button to the right of the status message. If the error persists, please
contact support for assistance.
Unknown
The system cannot determine the status of your newsletter. Please
contact support for assistance.
Queued
Your newsletter has moved from the Scheduled queue to an email server queue and will start emailing shortly. When the email server starts sending your newsletter, this status will change to Processing.
Cancelled
Your previously Queued mailing has been cancelled at your request. This email may Scheduled again.
Processing
An email server has started sending your newsletter. When finished, the status will change to Sent. Progress can be updated in real-time by clicking the Refresh or Reload button in your browser or the All Newsletters link under My Newsletters > View Newsletters tab.
Halting
A request is pending to stop the email server from sending this newsletter. This request may be from your user account or from admin tools. This newsletter was previously Scheduled, Queued, and Processing, In most cases, some newsletters have been emailed to subscribers. Status will change to Stopped shortly.
Stopped
Your newsletter mailing has been stopped using your user account or using admin tools. Please
contact support for assistance.
MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:
We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.
Please include your name, username and contact information when you contact Live Support.
If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.
Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.