FAQ

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FAQ for MyNewsletterBuilder.com

Contents


More FAQs?

More FAQ

– MyNewsletterBuilder Email Marketing Help Center
  • You’re looking at it right now. If you don’t find the answers you’re looking for on this page, please check the our other FAQs or use the Search box in the left-hand column. The MyNewsletterBuilder Help Center is completely searchable.

Top 10 FAQ

– MyNewsletterBuilder Email Marketing Help Center
  • Click here for our Top 10 Most Frenquently Asked Questions page about features and use of MyNewsletterBuilder Email Marketing and eNewsletter Services.

Free Trial FAQ

– MyNewsletterBuilder Email Marketing Web Site
  • Click here for our Free Email Marketing Trial Account FAQ.

Affiliate Partner Program FAQ

– MyNewsletterBuilder Email Marketing Help Center
  • Click here for Frequently Asked Questions about our MyNewsletterBuilder Email Marketing Software Affiliate Partner Program.

Will my content be seen by search engines?

Not unless you want it to be. MyNewsletterBuilder allows you to publish your content to the web using either the built-in tools, or our partner site, http://www.enewsstandonline.com. Both offer convenient ways to get your content seen.

How do I publish for SEO marketing?

See Help Pop-up for Publish Newsletter for detailed instructions on how fast and easy it is to publish your newsletters for SEO marketing. An overview for SEO marketing options (for Search Engine Marketing) is available on our Publishing page.

Why can't I preview my content?

The preview appears in a pop-up window, so you have to disable all your pop-up blockers for it to work. You may have more than one pop-up blocker enabled, so make sure to disable all of them. Please see our Popups information on how to fix this issue.

How can I make my content stand out?

We suggest that you take advantage of our rich text editor. You can enable it in your control panel. With the text editor you have the ability to point-and-click to format your content - "what you see is what you get."

You can edit the raw HTML in the rich text editor, or by disabling the editor in your control panel. We cannot offer assistance with formatting or other HTML issues. Please see this guide for help with HTML.

Why does pasting content appear to break the formatting?

Content pasted into your newsletters is automatically cleaned through our Rich Content Editor.

Previously, the formatting could appear to break when pasting content from Microsoft Word or Microsoft Outlook into the Rich Content Editor without using the "Paste From Word" feature to clean up the formatting through the Image:RTE_from_word.gif icon.

If you have disabled the Rich Content Editor (selecting the Raw HTML option, for example) you will need to correct HTML formatting on your own.

In this case, you could paste your content into the Rich Content Editor that is available under More Features > Library to clean up your HTML content, click the HTML Source button, and copy the cleaned up HTML newsletter code to paste back into your enewsletter.

Alternatively, you could reactivate our HTML Newsletter Rich Text editing mode under My Account > Settings > Content Editor.

How do I upload Audio/Video files?

If you have a MyNewsletterBuilder account:

  1. Go to http://www.jukeboxalive.com, click Log In and enter your MyNewsletterBuilder username and password.
  2. Choose the type of account you would like to create: Musician.
  3. Fill out the form and click Sign Up.
  4. Upload your music, audio and/or video content to your JukeboxAlive account.
  5. In MyNewsletterBuilder, Create Newsletter using a Musician or Audio/Video template to access your media content.

How do I access my Audio/Video files?

The content in your JukeboxAlive account with username matching your MyNewsletterBuilder account should be automatically available in all Audio/Video and Musician templates.

If you are not seeing your content appear or have a different username:

  1. Go to http://www.MyNewsletterBuilder.com and login with your MyNewsletterBuilder username and password.
  2. Click Settings located in the upper right corner of the page.
  3. Click Integrated Network heading to open that section.
  4. Select Enable JBA Templates and type your user name.
  5. Click Create Newsletter and select a Musician or Audio/Video template to access available media in the Content Editor.

How do I add Tokens to my email marketing enewsletters?

How do I add Subscriber data / Library content to enewsletters?

  1. In the newsletter editor, click into an article content editor box and the following buttons will appear at the top of the article box:
    Image:TinyMCE_buttons.png
  2. Click on the first icon ("Insert Predefined Content") in the top left of our rich text content editor and select the item you want to insert:
    Image:TinyMCE_insert_token.png
  3. The appropriate code (Token) will be inserted into your newsletter:
    Image:TinyMCE_insert_first_name.png
  4. Click the Preview button on the floating palette to review your email marketing / newsletter:
    Image:Email_newsletter_p_review_service.png
  5. The default Preview is "View as: HTML, Data: WITH, Version: EMAIL", which will show you what your emailed newsletter will look like for most recipients. You can also view WITHOUT DATA to see what your content will look liek if subscriber data is incomplete. To check your work, please Send a Preview email to yourself before sending to your email lists.
    Image:Email_newsletter_p_review.png
  6. See Help Pop-up for Preview Newsletter for more information about the Preview.
  7. See Help Pop-up for Newsletter Editor for more information about the enewsletter Content Editor.

What is the difference between Auto-Series, Auto-Responder, and Welcome Newsletter?

Auto-Series can be set up to send one email or to schedule a series of email newsletters to go out based upon certain intervals, such as days of the week, of every other week, or of the month. Auto-Series are sent, one issue at a time, at approximately 12 AM EST on scheduled days, to members of subscriber categories starting either when the Auto-Series is created or a subscriber is added to a category. To set up an Auto-Series to go out daily, schedule it to go out on every day of the week, regardless of whether you have one newsletter or multiple newsletters in the series. Use the regular Signup Builder forms to allow subscribers to sign up for an Auto-Series. To get started with this feature, go to My Newsletters > Auto-Series > Create New Series.

Auto-Responder is similar to a one-issue Auto-Series, but is not connected to subscriber data or adding subscribers to your account. An Auto-Responder form will send a pre-defined message when a subscriber or non-subscriber submits an email address. You can begin using Auto-Responders by going to More Features > Auto Responders.

Welcome Newsletters are sent out immediately when new subscribers confirm their subscriptions. New subscribers who sign up through the subscription system get a confirmation email with opt-in and opt-out information. They do not have to respond to this email in order to be able to continue to receive newsletters. To set up a Welcome Newsletter, go to My Newsletters > View Newsletters and click the orange envelope icon located across from the name of your newsletter. To deactivate your Welcome Newsletter, go to My Account > Settings > Subscription Preferences and set the Welcome Newsletter to None.

How do I customize my opt-in email list Subscription Process?

As a first step, you can generate HTML code to add custom email list Signup Boxes, Buttons, and Links to your web pages to allow new subscribers to add themselves to your email lists using our customizable subscription system. You can even create a Signup Box with a Complete Form and auto-responder Signup Newsletter if you like.

Add your email list Signup Boxes to your online profiles and directory listings. Go to More Features > Personalization > Signup Builder to get this code to add to your web pages.

To add a your logo to the subscription system, go to My Account > Settings > Member Profile > Account Logo.

To customize the subscription system pages, go to More Features > Personalization > Subscription System.

To request information from new subscribers, go to My Account > Settings > Subscriber Information.

To customize the web pages subscribers see after completing functions in the subscription system, go to My Account > Settings > Subscription Preferences. Use the Subscribe URL field to take the subscribers to one of your web pages after they sign up instead of the default Thank You page.

The subscription system automatically adds subscribers to categories they select. These categories are defined by you to manage your separate email lists or recipient groups. To hide categories on your subscription forms, go to My Account > Settings > Subscriber Information. If you want to make sure that subscribers never accidentally added themselves to hidden categories, use the Check Only Default Categories option and make sure there are no hidden categories that are also set to be default categories. (If someone signs up using a Subscribe link in a forwarded email that was originally sent to hidden categories, Check Only Categories To Which Newsletter Was Sent or Check Both can add subscribers to these hidden categories automatically.)

See My Account > Settings
See More Features > Personalization

What do the subscriber status icons mean?

When you are reviewing your subscriber lists, there are three possible icons that may appear to the left of the subscriber data:
unconfirmed.gif - The subscriber has not been confirmed.
pending.gif - A confirmation request was sent. The subscriber has not yet responded.
confirmed.gif - This subscriber has confirmed the subscription.

The Red X means the subscriber is unconfirmed. It indicates that either the subscriber was added using the Add Subscribers feature (which does not automatically send a confirmation message) or the subscriber signed up using an online sign-up form but did not complete the confirmation process by clicking on the confirmation link in the sign-up confirmation email.

The Grey Dash means that the subscriber is pending confirmation. It indicates that a confirmation has recently been sent, but the subscriber has not yet completed the confirmation process.

The Green Check means that the subscriber has actively confirmed their subscription via an email that they received, either as part of their own signup action, or one that you send them via the Confirm Subscribers tools.

You are not required to confirm subscribers as long as your subscribers have requested to be on your email list. Your legitimate unconfirmed subscribers will still receive your newsletters unless they opt-out. However, confirming subscribers can give you a better idea of who is paying attention to your messages, and help you prune your list if necessary.

You may attempt to confirm these addresses individually by checking boxes to the left of unconfirmed email addresses and then selecting Confirm Subscribers in the action dropdown list at the top of the screen. You may also attempt to confirm all unconfirmed subscribers by clicking the Confirm All button at the top of any of your subscriber screens. Our system will not send a confirmation message to any subscriber more than once every 30 days.

Why should I confirm my subscription lists? Is it required?

Confirming your subscriber lists can be beneficial for your marketing campaigns. Your subscribers will receive an email (customizable by you) asking that they confirm their subscription to your mailing list. This can be a good chance to remind subscribers of their existing relationship with you and to provide some reasons why they should read your messages. Subscribers who complete signup themselves through your subscription form will receive this message automatically.

The confirmation email allows subscribers to either confirm their subscription or remove themselves from your mailing list. They are able to remove themselves from your list without filing an abuse complaint or marking your email as spam - further increasing your deliverability rates.

In cases of reported abuse the status of your subscribers plays a role in the decisions we make regarding your account. Confirming your subscriber lists is not required in most cases. If there appears to be a pattern of abuse, we may require that you confirm you subscription lists, and require that you only send to those subscribers who have opted-in using the confirmation system.

You are able to send to your subscribers regardless of their confirmation status.

How can I monitor my subscription lists?

You can receive an email whenever a subscriber signs up or removes themselves from your lists. Go to the "My Account" section, then click on "Settings", then click on "Subscription Preferences". You can change your notification preferences there.

How can I help keep my e-mails from being filtered out as junk mail?

There are many factors that impact where your email ends up. Read more on our Deliverability page.

Why doesn't my content show up?

Most content will only appear in the newsletter if the "title" section has something in it. If you don't want a title to appear, simply put a single space in the title box.

What is the difference between a link title, text and URL?

The link title or text is the text that will appear for your link. It is what your subscribers will click on. The URL is the location of the item you are linking to.

Why do my links point to your website?

Make sure that you are entering the full URL for your link. Using a relative URL (such as /home/index.html) will cause your links to break. To ensure they always work, your URLs should be formatted as http://www.example.com/home/index.html

How do I change the color of my links?

Link Color / Link Colour
The default behavior of the Content Editor’s Rich Text Editor is to place link tags, which have their own default colors, within font color tags when you apply the Text Color to a selection including the entire link. This causes the default link colors (generally blue or purple) to take priority over the colors you have selected.

The solution using Edit HTML Source is simple and easy. Just move the font color tags (<font> and </font> tags or <span> and </span> tags) inside of the link tags (<a> and </a> tags).

The solution without editing any code is simple and easy as well. Just apply the color to the middle of the link text instead of the entire link. Then edit the link text to remove the characters that are the wrong color.

Step-by-Step How to Change the Color of a Link / Colour of a Link

  1. Click into any article text area to load the Rich Text Editor.
  2. Type two characters (or type your link text and add a character before your text).
  3. Select all characters, click the Insert/Edit Link icon, enter the link information, and click Insert to apply turn the selected characters into a link.
  4. Select the second character (or select all characters except the first character), click the Select Text Color icon triangle to select you preferred link color, and click to set the color of the selection inside your link. (Click elsewhere to deselect your link so you can see your new link colors.)
  5. Select the second character and type the text for your link (or select all characters except the first).
  6. Select and delete the extra default color character (first character) at the beginning of your link text.

Here is an image showing this Step-by-Step process:
file:Change_Link_Color_Link_Colour_in_Email_Marketing_with_TinyMCE.PNG

This applies to links you create within articles. Most templates also include the option to set the color of a link placed at the end of each article. Look for text fields labeled Link and Link Color at the end of each article.

What additional services do you offer?

We offer various additional services, including the following topics: Custom Newsletters and Logos, Search Engine Optimization, Online Marketing, Website Hosting, Website Design, Website Programming, Content Management Systems, and Referral Programs. See the Services page for more details.

Why doesn't my newsletter footer change when I update my settings?

This is to prevent the appearance of your newsletters from changing unexpectedly. You may choose to update your content footer and account information by opening a previously saved newsletter and checking the Refresh Newsletter Data option on the first step.

How do I attached different language footers to different newsletter versions?

  1. Decide which language you want to use.
  2. Under My Account > Settings > Footer Options, update your footer settings to your language of choice. You may want to add language-specific contact information under My Account > Settings > Member Profile.
  3. Attach these settings to the appropriate newsletter for the selected language:
    • Option A – Under My Newsletters > View Newsletters, click on the newsletter name to open your existing newsletter (that you are copying each month to create new newsletters). On the first step, Newsletter Name, check the Refresh Newsletter Data option and click Save. This step will attached the current footer settings to the newsletter.
    • Option B – Under My Newsletters > Create Newsletter, select your template, enter a Newsletter Name, and click Save to create your new Newsletter with the current footer settings to the newsletter.
  4. Under My Newsletters > Create Newsletter > Content Options, you can also create a custom content header (with links similar to the footer) which is great for sharing the newsletter and building your lists. I'd suggest editing the content header links to be bilingual, if appropriate, with your selected language first.
  5. Once this newsletter is saved, repeat steps 1 through 4 for the other languages. Any changes you make to the Member Profile and Footer Options will be applied only to newly created newsletters or newsletters that have been resaved with the "Refresh Newsletter Data" option selected.
  6. Always Preview and email yourself a preview copy before sending to your lists, just to make sure that everything is set the way that you want it to be.
  7. Some people choose to have different accounts for different languages, particularly if there are multiple users in different offices.

Do you offer an Affiliate Partner Referral Program?

Yes, we do!

Click here for our Affiliate Partner Referral Program information page, including our unlimited multi-level recurring commission rates.

Click here for our Email Marketing Affiliate Partner Referral Program FAQ.

How does MyNewsletterBuilder beat the market standards for email marketing?

Click here for a point-by-point email marketing review.

How do we test our email marketing software?

We perform regular full site tests of all of our features using the current versions of Mozilla Firefox 3.5 for Windows and MacOS and Internet Explorer 8.0 for Windows. We also test specific features like our WYSIWYG HTML Content Editor in the current versions of Google Chrome 2.0 and Apple Safari 4.0 which use open-source "webkit" email browser components. We occasionally test Opera 9.5 and older web browsers like Internet Explorer 6.0 and 7.0, Safari 3.0, and Firefox 2.0.

Complete MyNewsletterBuilder email marketing site test

Can I review the email responses used by your Live Support staff?

Sure.

To speed email and Live Chat responses to common MyNewsletterBuilder email newsletter marketing questions, we have pre-written emails for our Support Staff to read and edit in response to your questions. These email/chat templates may include spaces where our staff typically adds information or inserts images. Our technical staff periodically updates these response as we update our email marketing and online marketing features – and as the standard of email delivery and compatibility change with email client and browser software updates and the adoption of new Internet policies by major Internet Service Providers.

You’re welcome to “peek behind the curtain” for quick access to answers we might provide. Please don”t be offended if a Live Support staff person sends you information you’ve already read. Just let our staff know if a particular response does not answer your question or raises more questions. We’ll be happy to provide you more with the information needed to resolve any issues you can help us identify.

MyNewsletterBuilder Live Support Email Templates for Live Chat and Email Help

Help with Common Features

On-Page Help

The best place to look for help is on the page that raised your eyebrows. When available, click the on-page Help Icon for more feature-specific information. The on-page Help Icon looks like this: question.gif .

On-Page Help List

Help Center Pages

Once you become familiar with our features, you will be able to Create + Send + Track + Manage professional email newsletters, email marketing campaigns and email subscriber lists in minutes. When you have questions, you can click the Help Icon for help related to the page you are currently viewing or browse the pages below.

We provide live support by email, phone and the Live Support button above.

Learning Resources

  • Free Webinars – Quick Start, Email Marketing, e-Newsletters, Email Lists and More
  • Free Quick Start Guide – Getting Started with Email Marketing and Email Newsletter Marketing using MyNewsletterBuilder
  • Frequently Asked Questions (FAQ) – Answers to Frequently Asked Questions
  • Free Trial FAQ – Answers to Prospective and New User Questions
  • Top 10 FAQ – Answers to the Top 10 Most Frequently Asked Questions

Navigation at a Glance

Image:MyNewsletterBuilder_navigation_for_My_Account.png Image:MyNewsletterBuilder_navigation_for_My_Newsletters.png Image:MyNewsletterBuilder_navigation_for_My_Subscribers.png Image:MyNewsletterBuilder_navigation_for_My_Reports.png Image:MyNewsletterBuilder_navigation_for_More_Features.png

Contact Live Support

MyNewsletterBuilder is here to support you. If you are not finding the help you need through on-page help and this help directory, please contact us:

  • Chat – Click the LiveSupport button, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
    • We provide personal help through a Live Chat window on your computer screen.
    • Our LiveSupport button is located in the top right corner of each web page.
    • If the Live Chat system is busy or unavailable, your message will be sent by email.
  • Phone – Call us at 828.232.0016, Monday through Thursday, 7 AM – 10 PM EST/EDT, and Friday, 7 AM – 9 PM EST/EDT
  • Email – Send email to support@jbanetwork.com
  • Web Form – Contact support using our Web-based Email Form

We provide Live Support 15 hours a day weekdays excluding major holidays. We also check support emails at night and over the weekend. Inquires received after 10 PM EST/EDT (after 9 PM EST/EDT on Fridays) are responded to via email as soon as we have answers to your questions.

Please include your name, username and contact information when you contact Live Support.

If the issue is related to a specific newsletter, please provide the name of the newsletter, the web browser version and the operating system (Windows Vista, for example), and a description of the steps to take to reproduce the issue. This small amount of information allows us to see what you are seeing and address your concerns as promptly as possible.

Yes, we provide Live Support for Free Trial customers. If you do not have an account with MyNewsletterBuilder, the best way to find out how easy it is to create your email marketing is to start your Free Trial today.

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